Shipping, Delivery & Returns Policy

We want your shopping experience to be simple, reliable and worry-free. Please review our shipping and returns policy before placing your order.

Free Shipping on Every Order

We offer FREE standard shipping on all orders. No minimum purchase is required.

Where express or alternative delivery options are available, additional charges may apply and will be displayed at checkout.

Processing & Dispatch

We aim to process and dispatch orders within 24 hours of receiving your order.

During periods of high demand, promotions, product launches and the holiday season, please allow 24–48 hours for processing and dispatch.

Processing and dispatch times refer to the time required for your order to leave our fulfilment facility and do not include carrier transit or delivery time.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Delivery Times

Delivery times displayed on our website or provided by shipping carriers are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, public holidays, peak seasonal demand, transportation disruptions or other unforeseen events.

If your order is significantly delayed, please contact us and we will assist in investigating the shipment.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your name, street address, apartment or unit number, postcode/ZIP code and other delivery information before completing your purchase.

If you discover an error, contact us as soon as possible. We will make reasonable efforts to update your information before dispatch, but we cannot guarantee address changes once an order has entered processing or has been dispatched.

If a parcel cannot be delivered because the address supplied was incorrect or incomplete, additional shipping or redelivery costs may apply.

Undeliverable, Refused & Uncollected Parcels

Customers are responsible for making reasonable arrangements to receive or collect their order.

If a parcel is returned to us because:

• the address provided was incorrect or incomplete;

• delivery was refused;

• the parcel was not collected within the carrier's required timeframe; or

• delivery could not be completed due to circumstances attributable to the recipient,

we may offer redelivery, where available. Reasonable redelivery and associated shipping costs may be charged to the customer.

If a refund is requested instead, any reasonable costs incurred as a result of the failed delivery may be deducted where permitted by applicable law.

Lost or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us promptly.

We may ask you to confirm your delivery information and provide other details reasonably required to investigate the shipment. Where appropriate, we will open an investigation with the shipping carrier.

If tracking shows your parcel as delivered but you cannot locate it, please first check around the delivery location and with other members of your household or building who may have accepted it.

Where appropriate, we will work with the carrier to investigate lost or missing shipments and provide a remedy in accordance with applicable consumer law.

We are not responsible for loss, theft or damage occurring after successful delivery where responsibility has passed to the recipient, except where otherwise required by applicable law.

Damaged or Defective Orders

Please inspect your order promptly after delivery.

If your product arrives damaged, defective or materially different from what you ordered, contact us as soon as reasonably possible.

To help us assess the issue, we may request:

• your order number;

• a description of the problem;

• clear photographs or video of the product; and

• photographs of the shipping packaging where relevant.

Please retain the product and packaging until we advise whether they are required for assessment.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include a replacement, refund, repair or other available remedy.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

After we issue a refund, processing times may vary depending on your bank or payment provider.

Optional express or upgraded shipping charges are generally non-refundable for change-of-mind returns, except where otherwise required by law.

Incorrect Items

If you receive an item different from the one you ordered, please contact us promptly with your order number and photographs of the item received.

Where an incorrect item has been supplied by us, we will arrange an appropriate remedy at no additional cost to you.

 

Questions About Your Order?

If you experience an issue with your order, please contact our customer support team:

Contact us through our contact form.

Please include your full name and order number so we can assist you as quickly as possible.

Free Shipping • Fast Dispatch • 30-Day Money-Back Guarantee